05/10/2020 17:07 – 07/10/2020 21:34 (Duration: 50:27 Hours) – John M
The client has provided a laptop with Windows-10 on it that is heavily influenced and corrupted with malicious software developed by cybercriminals. The clients Antivirus Program has been decimated and is no longer functioning. Conduct Surface Scans and Execute ‘Tech-Tools’ to locate, isolate and purge known infections and issues. Execute a removal tool to remove the clients Antivirus Software and reinstall it so it is restored. Boot from a Linux OS Install USB Drive and run the Linux OS from the USB Drive and the System RAM / Memory. Isolate the clients Data and Files and create a backup of the clients Data & Files. The clients Internal 2.5″ HDD is 4 Years, 4 Months and 19 days old and while the Internal HDD is not reporting any Bad Sectors I am concerned as the drive has a very slow Read / Write Value indicating imminent failure. I do not want the clients Data & Files compromised when I can back it up now to be safe. I am also highly concerned over the significant Digital Footprint of Windows-10 on the clients laptop that was never designed to handle such a Digital Footprint. Clear all Temporary Data and Files including all old and unnecessary Windows / System Updates. Conduct 4 of 4 Full Deep System Scans (1 Scan took 12 Hours and 32 Minutes to complete) to ensure all residual infections and issues have been located, isolated and purged from the clients system. Conduct a Software Validation Check to ensure all Core System Files are Genuine Microsoft System Files. Repair all located corrupted files with Genuine Microsoft System Files. Install all 3rd Party Application and Program Software so the client can gain the most out of their Windows OS. Customise and Optimise the Windows-10 GUI so the client can gain the most out of their Windows-10 OS. Customise the Power Settings so the client can gain the most out of their laptop. In doing a 4th Deep System Scan I could be called overcautious however given the amount of infections this system has had I would rather take the time and do the job properly. It will not cost the client a single cent more for the additional time but it will allow me to know nothing else, however small was left over. There was also corruptions in the core system files of Windows and as those have been rectified the system has started to respond with a improvement in its efficiency in performance. Windows-10 Install Date marked as 05/09/2020 7:45:58 PM which is not that long ago so I am curious as to who did it and where they are but why put Windows-10 on a system that was never build to handle the Digital Footprint? After installing 3rd Party Application and Program Software it is clear the client has a lot of photos and I am very pleased their data has been backed up just to be safe.
12/10/2020 14:42 – 15:15 (Duration: 00:32 Hours) – Tim & Mary H
The client needs to transfer photos from their Digital Camera to their Linux Desktop Files Directory so they can upload a number of photos to Gumtree to sell a scooter. Log into the clients Linux Desktop via Remote Support and assist the client in transferring / copying photos from the Digital Camera to a Custom Directory under ‘Desktop Files’ on the Desktop. Launch Terminal and Elevate to Root user and perform a System-Wide Update. Reboot Linux to ensure all updates have been seated and check to see if any old updates or packages can be removed.
12/10/2020 15:15 – 1410/2020 18:54 (Duration: 51:38 Hours) – Wendy B
Conditions: Business Client => Unplanned Emergency Engagement!
Status – Complete
The client reached out to me because they are fed up with Telstra not fixing the Bigpond Email Servers and the issues that has been going on for over 2 months now. The client simply wants to get their emails and in attempting to do so with their Bigpond Email Service the client has suffered multiple failures with their Bigpond Email Service. Everything I have tried has failed where the Bigpond Webmail Service is crashing and it is timing out. Telstra have without asking or advising the client, swapped the clients Email Host from IMAP to POP3 and this has had dramatic consequences. I have setup the clients Email Account on 2 machines and I have downloaded over 72,000 emails both as IMAP (twice with errors and issues) and as an encrypted POP3 and a non-secure POP3 Account. Regardless of what I do I can not have functions passed from a dedicated email client to instruct the POP3 Server to Delete Emails with conditions. Even when I establish the POP3 Email Account to ‘Delete Emails from the Server when marked for Deletion and they are purged’ nothing is deleted. It is almost as though the Email Server is half way between an IMAP Server and a POP3 Server. Otherwise it seems as though the Email Server simply can not follow basic instructions and follow the standards of a POP3 Server. Sadly when I call Telstra no one can be honest or give me straight forward answers and Telstra do not have the power to delete and purge old emails from 2018 and 2019 yet they are the host. I do not know if they client is suffering from issues with the Bigpond Service which has been documented to have started crashing and failing since 08/08/2020 and when I speak with people from the Bigpond Email Technical Support Department they lie to me and tell me it is all fixed. Well why not answer your phone and stop sending me test messages demanding I download the Telstra 24/7 App and chat with a useless bot that sends me in circles to avoid allowing me to speak with someone. I have obtained the clients new Business Laptop and I have established the Bigpond Email Account as a POP3 Account with Encryption. I have created a series of rules that…
IF email is below the date of 01/06/2020
THEN Download the Email into the Inbox
THEN every 10 minutes Delete the Emails from the POP3 Server
THEN Delete the Emails in the Email Program; and
IF email is above the date of 31/05/2020
THEN Copy the Email to a Directory in Gmail Titled ‘Bigpond Inbox’; and
IF Email is in a Contact List titled Auto-Delete
THEN Delete the Email from the POP3 Server
THEN Delete the Email
IF Email is ‘New’ in Bigpond Inboix
THEN Copy Email into ‘Sent to Gmail
THEN Copy Email into Gmail ‘Bigpond Inbox’
Then Delete Email from POP3 Server
THEN Delete Email from Email Program
Sadly… Emails can not be deleted from the POP3 Server because the server does not follow those basic POP3 Server Instructions either because it is faulty or Telstra have their own way of doing things and it does not follow known and established standards that would work with any other POP3 Server. Worst Case Scenario the transition from IMAP to POP3 behind the scenes has not been as smooth as Telstra thought and there needs to be more work to convert the Email Servers from IMAP to POP3 but it also begs the question how are users going to access their Sent Emails, Their Outbox and their other IMAP Directories and how are users going to ‘move’ or ‘migrate’ those emails from their IMAP Servers that have been converted to POP3 so they do not lose that data? Right now I want a copy of the clients Email above the date of 31/05/2020 in their Gmail Account so there is a backup of those emails and the business client can access their emails via Gmail as and IMAP Service like they were able to do 2 months ago where emails sync between all devices. Each time I have had to try something I have had to download 72,000 emails and I must wonder how much Telstra have considered the consequences of changing people from IMAP to POP3 and the consequences for us service providers who have to pick up the slack from such decisions. Starting Again for the 5th time…
13,406 Emails filtered down from over 72,000 and copied into Gmail.